Why am I not getting any calls?

First, check if you have any buildings that is able to spawn calls (e.g. fire/police/ambulance stations). If not build one of those.Second, ...

What is a transport request?

On some missions there are persons, who need to be transported to a hospital. When that happens the unit at the site of the incident raises ...

Why are my units not responding to my calls?

There are some possible reasons behind this go through the following checklist:Ensure that there is enough personnel to automatically be all...

How do I get more calls?

The maximum number of your concurrently available calls is determined by the building type with the highest amount +1. Example: Joe has 20 f...

Where can I find a list with all possible missions?

Here is a list with all possible missions in the game with the prerequisites:US: https://www.missionchief.com/einsaetzeUK: https://www.missi...

How do I get missions more quickly?

In the game menu, under "Profile", there is an entry called "Mission Speed". In that menu you can configure the speed w...

I have dealt with a mission, but the icon still persists on the map, what can I do?

This can happen sometimes. Just reload the map/browsertab and it should disappear. If this doesn't help, it should disappear within 24 hours...

Why did my missions start spawning too far away?

If your missions started to generate at long distances, it means that our in-game anti-abuse system was activated. This happens when you pla...

What does the priority button do?

Please note that this feature is currently only available in some version the game (USA, Netherlands, Poland, Italy)With the priority button...

In a mission the probability that a patient has to be transported is at 100%, but I don’t have a patient to transport. Why?

Patients in this mission won't require any transport or emergency doctors, because you dont have any hospitals yet. Build a Hospital to get ...

How do I collect Snowflakes, Valentine's Hearts, Easter eggs, Sunflowers, Halloween pumpkins or Santas?

During some events you are able to collect special resources for for an award. These are:IconResource NameEvent SnowmanWinter Event Valenti...

Why don’t I get ocean missions or they spawn on dry land?

In order to get sea missions you need to set I spawn a mission spawn area. To avoid ocean missions taking place on land it is important to s...

How does automatic prisoner transport work?

In order to use automatic prisoner transport a Police Supervisor (US) / Senior sergeant (AU) is needed in the mission. After the mission end...

What is a coverage area?

You can set up coverage areas in the game so that stations will only generate missions that require stations within the coverage area.To set...

How are missions generated?

When the game creates a mission for you, the first step is to select the station from which the mission is generated. This can be any of you...

How do patient transport missions work?

Patient transport missions are carried out by the Ambulance Transport vehicle. In these missions, one patient needs to be transported from o...

How do critical transport missions work?

Critical transport missions are carried out by the  ICP (Intensive Care Paramedic). These missions involve transporting patients f...

How many planned missions can I get?

You can get the first planned mission when you have 5 stations. The maximum of planned missions you can get increases by one each time you h...

What are patient codes? (US version)

The codes you can find underneath a patient name in the mission details are patient codes.The codes are derived from the Medical Priority Di...