How can I contact the customer support? (Android)

Tap on profile and afterwards on "FAQ + Support". Now you are in the FAQ section where you use the "Contact Us" butt...

How can I contact the customer support? (Apple)

Tap on profile and afterwards on "FAQ + Support". Now you are in the FAQ section where you use the "Contact Us" butt...

Beginner's Protection

Once you start a game on a certain world, you will stay protected from hostile operations for two weeks. No one will be able to attack your...

Can I play Lords & Knights offline?

Lords & Knights is an exclusively online and social multiplayer game, and it is not possible to play it in offline or only single-player...

I got harassed! What shall I do now?

Should you be harassed or offended by another player via an in game message, please get in touch with our support team, providing the follow...

I found a bug! How can I report it?

Should you have found a possible bug in game, you should get in touch with our support team, providing the following: - A screenshot statin...

When will a new server start?

We are constantly monitoring progress on our game servers. If the population of a server reaches a certain amount of active players, we will...

What happens to troops which are sent off during the time change?

Troops which are sent out before the time change and which will be arriving after it, will be acknowledging the time difference, meaning: t...

I got a free castle but can not build anything although i have the required resources. Can you fix this?

After acquiring a free castle, certain buildings are on high levels, setting your free subjects to zero. This can sometimes happen due to th...

What happens if a fortress is created while the linked castles are being attacked?

Is the fortress created while some of the linked castles are attacked, all running attacks will be stopped and the troops will be sent back ...

Where can I get pictures and graphics of Lords & Knights?

Please read first: http://xyrality.com/fan-content-policy/ Here you can find a collection of pictures and graphics which you c...

Push Notifications - Android

The functionality of push notifications is largely dependent on the “Google Play Service” version. Hence, problems may occur if…...an older ...

Presentation of Troop Movements (iOS / Android)

This function is currently in a test phase and is therefore only available on UK-9, UL-10 and US-15. Please be patient, we will make the fea...

How can I subscribe to one of the passes?

Log into the world where you want to use the pass and go to the Gold Shop. Here you can select the pass you want to buy.

What is a Subscription and what can the passes do?

Our passes give you great advantages for your experience in our game.We offer you two different types of passes. With the Builder Pass you c...

I bought gold but did not receive it. What do I do now?

If you should not be receiving your gold it can help to restart your device and wait a little while, unfortunately these transactions can so...

Special Packages (Beginner Package, Emperor Package, etc.)

Special packages appear randomly while playing on a new world. Generally they are appearing in the first to weeks of a new world release.How...