How to play my account on multiple devices?

When you sign up an account and log in without using a password or an email address, the account is bound to your device. This is a security...

How do I retrieve my password?

If you are still logged in and want to change the password you need to follow these steps:1. Being at the home screen tap on 'Login data' 2....

I lost my account

If you have lost access to your account and do not remember the email address which you have used to register your account or have not made ...

How can i delete my account?

If you intend to stop playing, you can simply logout and delete the app, leaving your castles to be taken over by other Lords and Ladies.&nb...

How can i change my registered email?

In order to change the email address associated to your account just follow these steps: 1. Being at the home screen tap on 'Login data' (p...

When will my remaining vacation time be reset?

Your remaining vacation time will be reset to 42 days exactly one year after you have created the access on the according world.

Can I play more than one account?

As stated in our Terms of service, the use of multiple accounts in one game world is prohibited. You can find the latest Terms of service v...

Can I share my account details with other players?

We strongly discourage players from sharing their personal account information as this is an immense security risk. We can not take respons...

Will Xyrality employees ask for my account password?

Xyrality employees will never ask for players' passwords. Please do not share your Game Center, Google or Facebook password, or any o...

Can i have another email on US3 than US6?

No, it is not possible to separate two game worlds from each other and have them running on two different email addresses.

Where can I find my player- or castlelink?

In order to identify your player link, you will need to be on the according world, locate your castle and tap on it.   On the castl...

How to change my Google/Facebook login to email login?

To be able to play with your email and password, you have to go to "login data" and tap on "separate game from Google/Faceboo...

Protective shield

Protective shieldThe protective shield provides players with a short respite and protects them from both attacks and spying during its durat...

Ranking - Redesign

BEWARE: Your stats will only be tracked and become a part of the rankings once the feature has been activated on your server. This coul...

Friend Invite

"Invite friends” feature allows you to invite your friends via Facebook, Mail, Skype, Whatsapp, Kakao, etc. and create a powerful empir...

Guest account

The guest account feature provides you with the possibility to create a temporary account for your friends and co-players. With that accoun...

Vacation mode

Vacation mode serves to protect players against attacks and espionage during extended periods when they are unable to play. However, any a...