Why am I not getting any calls?

First, check if you have any buildings that is able to spawn calls (e.g. fire/police/ambulance stations). If not build one of those.Second, ...

What is a transport request?

On some missions there are persons, who need to be transported to a hospital. When that happens the unit at the site of the incident raises ...

Why are my units not responding to my calls?

There are some possible reasons behind this go through the following checklist:Ensure that there is enough personnel to automatically be all...

How do I get more calls?

The maximum number of your concurrently available calls is determined by the building type with the highest amount +1. Example: Joe has 20 f...

Where can I find a list with all possible missions?

Here is a list with all possible missions in the game with the prerequisites:US: https://www.missionchief.com/einsaetzeUK: https://www.missi...

How do I get missions more quickly?

In the game menu, under "Profile", there is an entry called "Mission Speed". In that menu you can configure the speed w...

I have dealt with a mission, but the icon still persists on the map, what can I do?

This can happen sometimes. Just reload the map/browsertab and it should disappear. If this doesn't help, it should disappear within 24 hours...

Why did my missions start spawning too far away?

If your missions started to generate at long distances, it means that our in-game anti-abuse system was activated. This happens when you pla...

What does the priority button do?

Please note that this feature is currently only available in some version the game (USA, Netherlands, Poland, Italy)With the priority button...

In a mission the probability that a patient has to be transported is at 100%, but I don’t have a patient to transport. Why?

Patients in this mission won't require any transport or emergency doctors, because you dont have any hospitals yet. Build a Hospital to get ...

눈송이, 발렌타인 하트, 부활절 달걀, 해바라기, 할로윈 호박 또는 산타는 어떻게 수집하나요?

일부 이벤트 기간 동안 보상을 받을 수 있는 특별한 자원을 수집할 수 있습니다. 심볼 자원 이름 이벤트 눈사람 겨울 이벤트 발렌타인 하트 발렌타인 이벤트 이스터 에그 부활절 이벤트 해바라기 여름 이벤트 호박 할로윈 이벤트 산타 크리스마스...

왜 해상 미션이 나오지 않거나 육지에서 스폰되나요?

해상 미션을 받기 위해서는 커스텀 미션 스폰 지역을 설정해야 합니다. 해상 미션이 육지에서 발생하지 않도록 하기 위해, 미션 스폰 지역을 바다에 설정하는 것이 중요합니다.미션 스폰 지역을 설정하려면 해안 구조 스테이션 장면으로 이동하여 페이지 하단에 ...

How does automatic prisoner transport work?

In order to use automatic prisoner transport a Police Supervisor (US) / Senior sergeant (AU) is needed in the mission. After the mission end...

What is a coverage area?

You can set up coverage areas in the game so that stations will only generate missions that require stations within the coverage area.To set...

How are missions generated?

When the game creates a mission for you, the first step is to select the station from which the mission is generated. This can be any of you...

How do patient transport missions work?

Please note that this feature is not yet available yet in some versions of the game.Patient transport missions are carried out by the Ambula...

How do critical transport missions work?

Critical transport missions are carried out by the  ICP (Intensive Care Paramedic). These missions involve transporting patients f...

How many planned missions can I get?

You can get the first planned mission when you have 5 stations. The maximum of planned missions you can get increases by one each time you h...

What are patient codes? (US version)

The codes you can find underneath a patient name in the mission details are patient codes.The codes are derived from the Medical Priority Di...